This Symantec/Veritas Enterprise Vault training course includes practical exercises and labs using your own network by means of virtual computers enabling you to learn and fine-tune the skills required to be successful in your working environment. Instructor-Led Virtual Classroom (ILT) Hands-On Training Course: Basic familiarity with Exchange/Outlook is sufficient, while an understanding of Microsoft SQL Server, Exchange, and Active Directory as a power user or administrator is useful.
VERITAS ENTERPRISE VAULT SUPPORT WINDOWS
Training Course Prerequisites:įor the Veritas Enterprise Vault 12.3 Administration course, you must have a working knowledge of Microsoft Windows Server 2012 with some system administration experience. This Veritas Enterprise Vault training course is for system administrators, system engineers, technical support personnel, and system integration/development staff who are responsible for installing, operating or integrating Symantec/Veritas Enterprise Vault within their Exchange environment.
Who can attend and benefit from this Symantec/Veritas Enterprise Vault training course?
My supervisor is looking at buying NetBackup and I'm going to try and talk him out of it if this is the level of support we get with other Symatnec/Veritas Products.Veritas Enterprise Vault 14.1 Administration Training Course When we had a different problem earlier this year, a different account manager told us that we should contract support out to a third party if we wanted timely responses.Īt this point I feel hopeless. We've tried calling our account manager to deal with the solution but the best he could do is get us a new level 1 tech. Nothing was accomplished and nothing new was learned. Total time wasted was approx 4 hours give or take. The tech said there was "a lot to read in ticket." When I requested escalation the tech put me on hold and put me in a new queue with out telling me. We asked to do the same procedures and upload the exact same logs that were already documented and uploaded in the ticket. 1.5 Hours: Trying Solutions that we have tried with the previous 4 techs.Here's the timeline of my call (this is after multiple attempts by my coworker):
VERITAS ENTERPRISE VAULT SUPPORT HOW TO
My question is what do you do and how to you deal with this support? Does Veritas/Symantec have escalation? Is this what I get when I purchase a Symantec/Veritas Product? We like the product itself and have rarely had to deal problems but when one does crop up it's nearly impossible to get a competent support engineer who actually has problem solving skills and doesn't just regurgitate KB articles. My coworker and I have had a hell of a time trying to fix a problem with Enterprise Vault.
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